Posted Position Title Digital Channel Development Manager

Job Number	1877773
Business	GE Capital
Business Segment	Capital - Asia Pacific
About Us	The role reports directly to the Digital Concept & Delivery Leader. The Digital Concept & Delivery Team is within the Digital Optimisation & Delivery Team. Please note a preferred canididate has been identified for this role.
Career Level	Experienced
Function	Financial Services Operations
Function Segment	Other Operations
Location(s) Where Opening Is Available	Australia
City	Richmond
Postal Code	3121
Relocation Expenses	No
Role Summary/Purpose	The Channel Development Manager role is part of the Digital Concept & Delivery team within the Digital Group and is responsible for delivering exceptional digital customer experiences across multiple customer facing online assets through a customer-centric concept design approach. The role is responsible for: • Defining and visualising the customer experience from conceptual design to prototyping to market, with an emphasis on the user-interface (UX) across multiple devices and technologies;
Essential Responsibilities	• Defining and visualising the customer experience from conceptual design to prototyping to market, with an emphasis on the user-interface (UX) across multiple devices and technologies; eg desktop and mobile. • Understand digital trends & apply these to customer and business needs to create competitive advantage, drive growth, productivity & an exceptional customer experience. • Optimise business benefits and customer value through the creation of exceptional customer experiences. • Undertake cost/benefit analysis. • Lead as product owner and/or Digital SME on major projects and/or new concepts developing minimal viable products, responsible for the translation and development of requirements. • Lead execution excellence across all facets of the design, development and implementation process to market. • Responsible for the translation and development of detailed and complex digital requirements into market solutions ensuring these solutions are delivered in a timely manner to the market. • Promote the vision, goals and capabilities of the concept requirements ensuring value is understood and delivered to the business, as well as enabling good priority and delivery decisions. • Work with product stakeholders, IT and other suppliers to deliver solutions to market in a timely manner meeting set KPIs covering revenue, productivity and customer satisfactions.
Qualifications/Requirements	• Relevant tertiary qualifications; business/marketing, digital/IT, design • Experience in new product/digital development solutions to market with a minimum of 5 years’ experience within a large organisation • Experience in a financial services or other commercial service environments, for example telecommunications, energy, airlines. • Strong Business orientation with online/digital background or extensive functional expertise. • Strong design and usability expertise being able to effectively lead a design team and/or agency as well as usability supplier • Strong business case and cost benefit analysis development skills • Ability to socialise and gain business wide advocacy for new digital concepts • Demonstrated project management understanding • Strong problem solving and decision making skills • Advanced negotiation skills • Excellent written and verbal skills with an ability to present effectively to senior and executive management. • Excellent verbal and written communication skills and strong interpersonal, negotiation and management skills. • Works well with all levels of the organisation as well as cross functionally. • Planning and Organisational skills • Excellent Microsoft Office skills