Posting date 12 Jan
,2014
Job Number 1915814
Business GE
Capital
Business Segment Capital
- International
Posting date 13 Jan , 2014
Career Level Experienced
Function Information
Technology
Function Segment Business
Solutions
Location(s) Where Opening Is Available Australia
City Melbourne
Postal Code 3121
Relocation Expenses No
Role Summary/Purpose
The Application Support Senior Analyst (“Analyst”) is responsible
for the standards and optimisation of the environments (Mainframe, iSeries,
Midrange, Middleware, DWH, Web) used by the Application support team. Depending
on prioritisation, the Application Support Analyst shall work with the various
Support Teams (Applications, Infrastructure, Security etc.) to drive
initiatives and remediation activities required to ensure alignment with ITIL
processes and a positive customer experience.
Essential Responsibilities Subject
Matter Expertise
Facilitate requests/questions from the business around
specific application functionality.
Direct the requestor to the most appropriate resource where
appropriate, in the case where any analysis would be beyond the capacity of the
support team.
Change Management
Engage Support Teams and Change Management team to ensure
effective change implementation and conformity to Change Management process.
Liaise with business stakeholders and support teams to
coordinate changes and organise PVT resources.
Provide technical and process guidance to Support for
changes.
Production Assurance
Review and steer projects towards quality, maintainable and
reliable solutions that meet not only business goals but also Applications
Support goals.
Review documented support environment standards.
Reviewing changes, code, documentation, and attending
project walk throughs in order to improve project handover.
Continuous Improvement Process
Identify & drive opportunities for support improvements,
including automation and consolidation/decommission opportunities.
Project manage these support initiatives.
Improve system and process documentation as required.
Reporting
Provide regular reports that assist in better manage the
application support model, including trend analysis and opportunities for
longer term fixes.
Ad hoc reporting – e.g. extracts required for fraud
investigations or to explain trends.
Problem Management
Coordinate the Support Teams to identify and document the
Root Cause Analysis for problems and implement RCFs.
Provide technical and process guidance to Support teams.
Qualifications/Requirements
Subject Matter Expertise
Facilitate requests/questions from the business around
specific application functionality.
Direct the requestor to the most appropriate resource where
appropriate, in the case where any analysis would be beyond the capacity of the
support team.
Change Management
Engage Support Teams and Change Management team to ensure
effective change implementation and conformity to Change Management process.
Liaise with business stakeholders and support teams to
coordinate changes and organise PVT resources.
Provide technical and process guidance to Support for
changes.
Production Assurance
Review and steer projects towards quality, maintainable and
reliable solutions that meet not only business goals but also Applications
Support goals.
Review documented support environment standards.
Reviewing changes, code, documentation, and attending
project walk throughs in order to improve project handover.
Continuous Improvement Process
Identify & drive opportunities for support improvements,
including automation and consolidation/decommission opportunities.
Project manage these support initiatives.
Improve system and process documentation as required.
Reporting
Provide regular reports that assist in better manage the
application support model, including trend analysis and opportunities for longer
term fixes.
Ad hoc reporting – e.g. extracts required for fraud
investigations or to explain trends.
Problem Management
Coordinate the Support Teams to identify and document the
Root Cause Analysis for problems and implement RCFs.
Provide technical and process guidance to Support teams.
Desired Characteristics Must
demonstrate determination to succeed not only through personal efforts but also
by directing the efforts of others
Clear and Logical thinker
Strong Customer Service focus
Commitment to Quality initiatives and process improvement
Ability to multi-task and work under pressure
Ability to
demonstrate coordination of diverse teams.
Ability to communicate effectively with all levels of the
organisation
Prepared to respond to situations that occur outside normal
business hours
Proven administrative skills and ability to maintain and
update records diligently
For more details visit Company’s website at www.ge.com
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