Posted Position Title Channel Manager, Originations

Job Number	1887116
Business	GE Capital
Business Segment	Capital - International
Career Level	Experienced
Function	Financial Services Operations
Function Segment	Other Operations
Location(s) Where Opening Is Available	Australia
City	Richmond
Postal Code	3121
Relocation Expenses	No
Role Summary/Purpose	- Drive growth through insight led, originations enhancements – leading to a minimum $10MM in incremental profit per annum - Driving our retail cards & personal loans customers to apply, transact and utilise online channels to deliver revenue growth, cost out, efficiency improvements and increased customer satisfaction. - Drive improvements in online originations utilisation by customers - Deliver online strategy to establish a best of class online B2C & B2B channels
Essential Responsibilities	-Ensuring that the originations channels are fully optimised and realising the agreed business benefits be it revenue, productivity and customer satisfaction. Critical to achieving this is improving the submission rates & post submissions processes such as online verification of identification & proof of income. - Ensure the online experience and performance (targets & benchmarks) are fully understood and interpreted amongst our Product, Marketing, Digital and Operational Leaders - Responsible for the identification, recommendation and delivery of improvements in online functionality along with using metrics post launch to validate outputs - Best practice benchmarking for online solutions and the incorporation of the learnings into the local business strategies - Responsible for developing and recommending an online strategy for online servicing and originations with an immediate focus on retail cards products - Responsible for the translation of the online strategies into market solutions and ensuring these solutions are delivered in a timely manner to the market - Represent the voice of the business owner on online improvement projects and work requests - Monitor and control operating expenses and budgets in relation to our online channels. - Ensure all problem management is streamlined and resolutions timely - Utilising the Usability lab to ensure ongoing stream of customer feedback - Responsible for delivery of online improvement projects to agreed timeframes, to allocated budget and to agreed objectives and quality requirements - Responsible for applying Project management and Six Sigma quality rigour to all online projects - Keep the key stakeholders abreast of online progress, benefits incl. penetration and issues
Qualifications/Requirements	POSITION REQUIREMENTS: • Strong Business orientation with online/e-commerce, product or IT background or extensive functional expertise. • Strong product and marketing skills • Demonstrated Business Requirements gathering, with a minimum of 2 years experience preferred. • Demonstrated Project Management capabilities, with the delivery of small scale projects • Strong problem solving and decision making skills. • Strong negotiation skills. • Excellent written and verbal skills. • Experience in a Financial Services or Retail environment would be an advantage. • A relevant tertiary qualification would be an advantage. • Excellent verbal and written communication skills and strong interpersonal, negotiation and management skills. • Works well with all levels of the organisation as well as cross functionally. • Strategic thinking/leadership. • Procedural knowledge. • Planning and Organisational skills. • Excellent project management skills. • Excellent Microsoft Office skills. • GE Quality Green Belt trained – highly regarded. • Relationship Building. • Conceptual Thinking. • Innovative. • Initiative. • Customer Focused • Results oriented
Desired Characteristics	PERFORMANCE MEASURES: • Increase in eApplication submission volumes • Increase in successful Proof of Income • Increase in online ID verification • Improved customer & partner satisfaction • Reduction in inbound calls and customer complaints • Reduction in volume and turnaround time of production issues • Delivery of projects to agreed timeframes, within allocated budget, and to required deliverables • Project Management rigour • Six Sigma Quality rigour • Quality of online strategies recommended • Ensure technical aspects comply with GE application standards • Project Team cohesion and morale • Identification of web enablement opportunities and efficiencies MAJOR CHALLENGES: • Developing an insight strategy that assists in forming an optimisation agenda. • Obtaining agreement on business priorities focused on benefits. • Meeting targets of $10MM in incremental profit per annum. • Translate the online strategies to a market solution • Define, measure and communication targets and benchmark with real insights for key stakeholder review • Ensure online penetration targets are met or exceeded. • Accountable for the delivery of projects which meet the agreed timeframes, within the allocated budget, and which deliver workable solutions that are accepted by internal and external stakeholders. This challenge is particularly important as numerous projects will be undertaken at any one time and significant changes in priority and focus can be expected to be experienced. • Build relationships and rapport with internal stakeholders. This includes understanding the needs of internal and external stakeholders and balancing deliverables with stakeholder expectations. • Working under pressure whilst maintaining focus and attention to detail