Company
Commonwealth BankLocation
Australia-SydneyRemuneration
CompetitivePosition Type
PermanentEmployment type
Full timeUpdated
29-Oct-2013eFC Ref no
1290444
You will be responsible for ensuring
that home claims are assessed and finalised within specified
requirements and timeframes adhering to the rules set down by the
business as per the stated technical and service standards, and in
You will be responsible for ensuring that
home claims are assessed and finalised within specified requirements and
timeframes adhering to the rules set down by the business as per the
stated technical and service standards, and in line with relevant
industry requirements and obligations.
Your leadership of the team will inspire them to deliver on superior customer experiences with a strong focus on people development and coaching / mentoring. Your CAN do attitude will be a key strength in the team's ability to drive positive outcomes with your support and guidance.
Reporting to the Executive Manager General Insurance Claims your key responsibilities will include:
To be successful in this position you will have proven leadership qualities to "lead" your team to achieve individual, team and divisional goals. Strong communication skills will be paramount to the role, being able to coherently and confidently convey information both orally and written will hold you in good stead to exceed all expectations.
Advertised:
10 Oct 2013 Aus. Eastern Standard Time
Your leadership of the team will inspire them to deliver on superior customer experiences with a strong focus on people development and coaching / mentoring. Your CAN do attitude will be a key strength in the team's ability to drive positive outcomes with your support and guidance.
Reporting to the Executive Manager General Insurance Claims your key responsibilities will include:
- Managing the assessing function of the organisation;
- Responsible for setting and implementing quality assessment;
- Monitoring team performance to ensure key performance indicators are met;
- Coaching, motivating and developing the Assessing team Nationally (including NSW, VIC, QLD, WA);
- Providing & driving exemplary customer service levels which exceed customer expectations;
- Balance resource allocation taking into account business requirements and customers' needs;
- Daily involvement with operational requirements of the Assessing team;
- Identifying assessing efficiencies and continual improvement opportunities and
- Driving/implementing new and existing initiatives.
To be successful in this position you will have proven leadership qualities to "lead" your team to achieve individual, team and divisional goals. Strong communication skills will be paramount to the role, being able to coherently and confidently convey information both orally and written will hold you in good stead to exceed all expectations.
Advertised:
10 Oct 2013 Aus. Eastern Standard Time
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