Executive Assistant

Job Location: Sydney, New South Wales, Australia

Job ID: 00109586-1

Come join the Sales and Marketing Team as an Executive Assistant.

Responsibilities:

• Manage departmental executive travel, meetings and expense reporting.
• Interact cross-functionally with departments, employees, vendors or customers in need of meeting with department leaders.
• Provide timely response to emails, voice-mails, and written correspondence on behalf of manager.
• Budget reports tracked and reconciled with department spending; invoices and bills managed.
• Manage internal team meetings and events and support for external events.
• Liaison to corporate offices and/or other business units/functional groups.
• Ensure a high level of service and accuracy in answering questions for employees and vendors.
• Maintain and/or create accurate databases to track departmental information.
• Assist with organizational chart maintenance for functional group or business unit.
• Research and analyze data within the context of a project, departmental needs, or company direction and makes recommendations for improvements.
• Communicate clearly at multiple levels and with diverse audiences.
• Effectively organize and maintain the business environment for department/manager.
• Handle multiple tasks while being flexible as priorities and focus can change rapidly.

Qualifications

• High School diploma or greater. Experience working in a fast-moving technology company a plus.
• Proficient in a suite of standard office software and operation of office equipment.
• Fundamental project management experience, including development of basic project plans and successful execution.
• Organizational skills.
• Event planning to include support for large meetings, off-sites and team motivation events.
• Demonstrated problem solving skills.
• Experience managing high volumes of emails and phone calls.
• Proven experience working in a fast-pace environment while providing superior service levels.
• Strong written and verbal communication skills.
• Must be proactive, take ownership, respond quickly, and have excellent follow through skills.

Imagine a career where your creative inspiration can fuel BIG innovation. Year-over-year, Intuit has been recognized as a best employer and is consistently ranked on Fortune’s “100 Best Companies To Work For” and Fortune World’s “Most Admired Software Companies” lists. Immerse yourself in our award winning culture while creating breakthrough solutions that simplify the lives of consumers and small businesses and their customers worldwide.

Intuit is expanding its social, mobile, and global footprint with a full suite of products and services that are revolutionizing the industry. Utilizing design for delight and lean startup methodologies, our entrepreneurial employees have brought more than 250 innovations to market – from QuickBooks®, Quicken®, and TurboTax®, to GoPayment, Mint.com, big data, cloud (SaaS, PaaS) and mobile apps. The breadth and depth of these customer-driven innovations mean limitless opportunities for you to turn your ingenious ideas into reality at Intuit.

Discover what it’s like to be part of a team that rewards taking risks and trying new things. It’s time to love what you do! Check out all of our career opportunities at: http://jobs.intuit.com/. Intuit is an Equal Opportunity Employer.

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Business Development Executive, Phone-based Acquisitions Job

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Date: Mar 4, 2014

Location: Sydney, NEW SOUTH WALES, AU

Business Development Executive, Phone-based Acquisitions-14001513

Description
Are you currently working in a sales role but want something that is more challenging and rewarding?

Do you want a role that can give you career development and excellent benefits?

Do you want to work with a brilliant team and be part of a Global Leader organisation?

If you are then American Express has the perfect opportunity for you…

The Role:

American Express’ Global Corporate Card group markets our Corporate Card, Corporate Purchasing Solutions and other payment products to mid-size, large and global companies. Successful Sales Executives in this division are leaders in the marketplace, managing the end to end sales process and providing a premium level of service to our corporate clients.

Key responsibilities:
- Dealing with organisations that have up to $50 Million in annual turnover
- Providing American Express expense management solutions to companies through identifying potential opportunities and introducing our services.
- Building strong connections and engaging with new and existing clients.
- Selling corporate solutions to clients across a variety of industries
- Coordinating with the Account Management teams

The ideal candidate MUST have a previous telesales, recruitment or business development experience in a B2B environment and must have excellent communication skills.

Why Amex?

At American Express we aspire to become the world’s most respected service brand. Our values encompass customer commitment, integrity, quality, teamwork, respect for people, good citizenship, will to win, respect for others and personal accountability.

As an employee you can expect challenging work, with purpose. Be more than just your job. Be the voice of inspiration and transform the way the world does business for a living. At American Express, you are among the “Best Global Brands”.

Job: Sales
Primary Location: Australia-New South Wales-Sydney
Schedule: Full-time

Job Segments: Sales, Business Development, Credit, Telemarketing, Inside Sales, Finance

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Manager, New Partnerships Job Apply now »

Date: Mar 5, 2014

Location: Sydney, NEW SOUTH WALES, AU

Manager, New Partnerships-14003287

Description
This is an excellent opportunity for a strategic sales professional, to utilise their middle or large market sales experience to move into this high profile pivotal role.

A key member of the New Partnerships team, this role will be responsible for identifying and securing new partnership prospects that will generate cardmembers. This end to end role will manage strategy formulation and prospect identification, through to product formulation, negotiations, implementation and launch.

Key to this role will be the analysis of potential partners and industries to identify relevant possible partners and acquisition strategies. The successful applicant will also need to drive continuous alignment with key internal stakeholders across various lines of businesses, and directly manage the approval and gating processes.

To be successful, you will deliver best-in-class value proposition proposals that demonstrate unique & mutual benefit to American Express, Partners & their customers (Consumer and small business cardmembers).

Qualifications

To be successful in this role you will have/be:
- Proven sales skills to large organisations, including “C’ level presentation and negotiation.
- Strong interpersonal skills to develop and nurture shared ownership in project and business goals.
- A creative thinker and have the ability to think “out of the box”.
- The ability to lead and influence business partner and be able to deliver to deadlines and to agreed budgets.
- The ability to indirectly manage and motivate a diverse and cross-functional team to achieve project goals.
- Strong conflict management and influential skills
- A knowledge of information technologies and customer servicing processes.
- Energy, drive and enthusiasm.

Why Amex?

At American Express we aspire to become the world’s most respected service brand. Our values encompass customer commitment, integrity, quality, teamwork, respect for people, good citizenship, will to win, respect for others and personal accountability.

As an employee you can expect challenging work, with purpose. Be more than just your job. Be the voice of inspiration and transform the way the world does business for a living. At American Express, you are among the “Best Global Brands”.

Job: Sales
Primary Location: Australia-New South Wales-Sydney
Schedule: Full-time

Job Segments: Credit, Manager, Sales, Finance, Management

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Tech Support Engineer III

Job Location: North Ryde, Australia

Applies advanced systems level technical expertise to resolve standard to highly complex customer issues. Customer issues may be received by Support Centers through automated dial-homes, voice initiated technical calls from Customers, Partners, Customer Engineers, remote maintenance calls, Chat and Web Support Calls. Accepts escalations requests from other technical team members as the subject matter expert. Uses knowledge gained from prior job related experience to independently determine service level severity and assess when and how to escalate to other resources within the organization. Works closely with engineering and cross functional team in resolving customer issues. Identifies, develops and implements problem resolutions and follows standard practices and procedures. Acts as a remote customer advocate for selected accounts. Identify and document with management to proactively revise current procedures and tools to improve customer satisfaction. Will be expected to develop and participate in solutions training and problem resolutions skills development. Develops broad knowledge of the organization's mission and strategy and relates it to day-to-day issues.

• Applies advanced technical expertise using standard operating and diagnostic procedures to resolve standard to complex level issues; identifies documents and escalates customer issues to senior resources. Recommends and utilizes standard internal and external diagnostic test equipment and product trace and logging procedures; provide documentation and direct feedback to Field Technical Specialists, Account Managers, Sales and other EMC Technical Support co-workers as appropriate.
• Identifies and interprets interoperability and support matrixes; identifies reviews, creates and delivers timely and highly focused training programs and/or serviceability enhancements within the Field and Remote technical support departments. Effectively communicates procedural and technical issues to internal and external customers in a fast paced and customer critical environment through a variety of mediums.
• Monitors and tracks all service calls, provides call status updates at regular intervals and communicates status to customers using Call Tracking Databases. Maintains a "closed-loop" communication style assuring all appropriate individuals are notified of ongoing issues and problem resolution status.
• Responsible for sharing all acquired knowledge concerning problem resolutions; leads efforts in facilitating problem re-creation and failure analysis systems level issues. Contributes to centralized problem identification and resolution databases; may have senior level tasks similar to Engineering for assigned product and skills.
• Act as a remote customer advocate to champion specific customer needs for code currency, reporting and product knowledge in collaboration with field teams. Understands and leverages technical communication structure; may be asked to participate in virtual team training and product knowledge sharing meetings.
• Will participate in the creation and maintenance of eService applications such as: Chat, Knowledge-base content, Support Forums, etc. Regularly submits content to the knowledge database. Validates technical information and issues early warnings and disseminates information as needed.
• As a 24x7x365 organization, shift work, holidays and on-call responsibilities; may be required as well as occasional travel to customer sites. EMC Proven Professional Certification desired.

Job ID: 121816BR

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Sr Account Manager Pivotal

Job Location: St Leonards, Australia

TBC

Job ID: 122624BR

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Advisory Systems Engineer

Job Location: BRISBANE, Australia

GENERAL SUMMARY

• Provides technical leadership and direction to customers and internal staff in the development of fully integrated technology solutions in support of pre-sales activities in the assigned market.
• Assists in the analysis, design and development of fully integrated technology solutions. Acts as technical expert and consultant to develop and propose solutions that meet the technology and business requirements of assigned customers.
• Technical emphasis is on hardware capabilities, software requirements and systems integration. Makes technical and sales presentations to customer's technical staff and senior management.
• Understands EMC and competitive technology and business applications within the assigned market. Assists in the development of responses to customer requests and proposals as required.
• Conducts research, answers questions and removes objections that arise in a sales campaign. Serves as a trusted technology advisor to customers and serves as an internal resource on technical issues or specific business applications within an assigned market segment. Makes technical and sales presentations to technical staff and top management.

Applicable markets: Enterprise, Commercial, Partner, Specialist/Practice

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Works with Sales Team to develop and implement specific account penetration strategies, produce account specific product and service and sales plans.
• Maintains knowledge of competitive solutions to effectively address and dispel customer objections to EMC solutions, and train the account team.
• Anticipates technology and/or market trends and provides guidance on their application to external customers and feedback of business requirements back into EMC's engineering and marketing organizations.
• Successfully builds relationships with the account team, partners and customers in support of sales team objectives and engages and leverages corporate resources, abilities, budgets and personnel as appropriate.
• Leads technical sales calls
• Configures and documents EMC software, hardware and service solutions to meet customer and sales objectives.
• Completes required presales documentation quickly and accurately.
• Qualifies sales opportunities in the terms of customer technical requirements, competition, decision making process and funding.
• Assumes leadership role in District Sales and Services Leadership Meetings.
• Presents and markets the design and value of proposed EMC solution and business case to customers, prospects and EMC management.
• Participates in mentorship of more junior TC family members.
• Possesses strong, detailed product/technology/industry knowledge. Knowledge of job associated software and applications.

EMC Proven Professional Certification desired.

SKILLS

• Leadership Skills.
• Cross-Functional skill.
• Results driven.
• Communication skills.
• Organizational skills.
• Customer focused.
• Consultative skills.

Job ID: 122516BR

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Sr Account Manager Enterprise

Job Location: Melbourne, Australia

General Summary

Account Manager that has a broad subject matter expertise in the area of IT Infrastructure, Applications, Cloud and Telecommunications. This role is to specifically focus on the “Sell To” element for the internal IT requirements in the Telstra account excluding Media and Telstra GTM Cloud environments.

Responsibilities

• Drive EMC (strategic) revenue by selling solutions and services to Telstra IT at the executive level & senior technical levels ensuring that quarterly and annual revenue and product mix targets are met or exceeded.
• Research business issues to uncover new EMC solution opportunities within the Telstra IT environment.
• Penetrate account at corporate levels through executive briefing and meetings, and develop an intimate understanding of customer’s business, technical issues and organizational structure, and document using appropriate systems.
• Work with the Senior Account Director to develop and implement a sales and marketing strategy including strategic account plan.
• Ensure close liaison with all relevant functions within EMC to communicate product and support needs as well as strategic developments.
• Work with the Senior Account Director to build a strong team based model and deploy country and regional EMC resources to maximize business potential.
• Provide timely and accurate revenue, customer and management reports using in-house systems.
• Must be able to travel on a regular basis for regional meetings and events & customer focused executive briefing centres. 20% - 30% traveling time per year.

Job ID: 121161BR

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