Client Account Service Officer (6 month EFT)

• Company

  BlackRock

• Location

  Australia-Melbourne

• Remuneration

  Not Specified

• Position Type

  Permanent

• Employment type

  Full time

• Updated

  08-Nov-2013

• eFC Ref no

  1304657

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Role Aim/Purpose: To provide outstanding service to BlackRock Australia's clients through accurate and timely administrative functions and call centre related activities.   Major Responsibilities: * To provide outstanding administrative service to BlackRock Australia's clients through accurate and timely processing of applications, redemptions, switches and transfers

Role Aim/Purpose:
To provide outstanding service to BlackRock Australia's clients through accurate and timely administrative functions and call centre related activities.

Major Responsibilities:

• To provide outstanding administrative service to BlackRock Australia's clients through accurate and timely processing of applications, redemptions, switches and transfers on the client order and  unit registry systems
• Record, maintain and store unit holder and adviser information
  To perform client service related activities by for BlackRock's retail and pooled Institutional clients as well as Advisers and Dealer Groups.
• Assist in projects undertaken by the department from time to time and assist in any process of change in the area
• To develop effective working relationships with colleagues from both inside and outside of the working unit
• To enhance the unit's business performance through effective communication and innovative thought
• To learn and apply new skills and to facilitate change
• To maintain and contribute to a compliant working environment
• Be aware of administrative compliance issues and cut off times
• Form an active part of the department offering ideas/suggestions to improve service/processes
• Understand the Company structure and the inter-relationships between departments
• Ensure a thorough knowledge of BlackRock's products and the regulatory requirements as they affect Client Account Services
• Other duties as requested

Experience, Skills & Knowledge Required:

• Client service awareness and focus
• Administrative experience
• Professional telephone manner
• Accurate and efficient data entry skills
• Attention to detail and strong comprehension skills for processing and quality control of client transactions – such as applications, redemptions, maintenance
• Computer Literacy in a range of Windows applications
• Organisational and time management skills
• Product, business, industry knowledge
• Relationship and team building skills
• Strong oral and written communication skills

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