GENERAL SUMMARY Manages
the delivery of ''billable'' Consulting Services for EMC engagements.
Responsible for managing the life cycle of moderately complex, moderate
risk projects from architectural design through customer and customer
service turnover. Responsible for the development and execution of an
implementation plan that articulates the role of EMC in the delivery of
the designed solution. Ensures implementation of activities is
coordinated with EMC talent and Partner Resources. Acts as primary
interface to the customer, vendor and all EMC personnel associated with
the engagement. Works under the general direction of either a Program
Delivery Lead/Manager. PRINCIPAL DUTIES AND RESPONSIBILITIES Responsible
for the delivery of the project plan, the detailed Statement of Work
(SOW) and Services Proposal content developed for the customer based
upon customer requirements and system architecture. Maintains and
submits clear and concise activity/progress/time recording reports to
customers, management, and sales. Responsible for the implementation and
daily management of activities, which are coordinated with EMC
employees or Partner Resources. Ensures projects are delivered on time,
within budget and to the satisfaction of the customer and sales. Communicates
to all EMC concerned parties any existing or potential customer
escalation issues. Proactively follows the EMC escalation and change
control process. Prepares, maintains and submits activity/progress
reports and time recording/management reports in accordance with
published procedures. Holds responsibility for achieving the EMC Bar of
Excellence as the highest level of Customer Satisfaction. Stays
abreast of current industry trends and new technology through
professional associations, trade journals, networking, and associated
training and seminars. Articulates the full value of the EMC
Solutions and EMC Services business benefit to the customer. Provides a
single point of contact during the project for all aspects of the
engagement. Ensures a strong and seamless relationship by maintaining
communications about the project to the team: sales, customers and
delivery personnel. EMC Proven Professional Certification desired. SKILLS Project management skills. Financial and analytical experience. Communication skills. Leadership Skills. Ability to multi-task.
No comments:
Post a Comment