Posted Position Title Telephony Project Analyst

Job Number	1922612
Business	GE Capital
Business Segment	Capital - International
About Us	GE (NYSE: GE) works on things that matter. The best people and the best technologies taking on the toughest challenges. Finding solutions in energy, health and home, transportation and finance. Building, powering, moving and curing the world. Not just imagining. Doing. GE works. For more information, visit the company's website at www.ge.com
Career Level	Experienced
Function	Information Technology
Function Segment	Business Solutions
Location(s) Where Opening Is Available	Australia
Postal Code	3121
Relocation Expenses	No
Role Summary/Purpose	This role is responsible for project delivery in the Telephony space. The role requires a Telephony resource to either execute or co-ordinate execution resources for GE Capital’s Voice projects. The main purpose of the role is to execute projects in GE Capital’s Voice & Telephony Environment. It will involve after hours project implementation and testing as well as interaction with other IT teams, the PMO team and vendors.
Essential Responsibilities	Delivery and Stakeholder Management • Accountable for the successful implementation of GE Capital A&NZ’s Voice and Telephony projects (including out of hours cut overs) • Accountable for sourcing Technical resources as required by the program of projects, including SOWs, Purchase Order Management and all required access • Accountable for representing Voice & Telephony Project Execution at the IT OOM Council and providing the business with anticipated project costs • Work pro-actively with IT leaders, Business teams and Project managers to forecast demand for Telephony projects • Collaborate with project managers to plan, monitor and control solution delivery. Assist in risk identification and mitigation. Assist in risk identification and mitigation • Create strong relationships across GE IT to expedite solution delivery • Key contact for internal stakeholders to help in technology and design direction Vendor Management • Resource planning for web development work with vendors • Engaging vendors for resourcing requirements • Manage vendors as collaborative partners in developing solutions • Participate in tender processes for selecting vendors; negotiate and manage vendor agreements Quality Management • Develop standards, templates, best practices and guidelines for work-products and processes in line with PEF • Produce or ensure (Vendor produces) all documentation and processes for all projects adhere to the PEF framework and are in-line with GE Policies & Compliance requirements • Collaborate with project managers to plan, monitor and control solution delivery. • Assist in risk identification and mitigation. • Work with solution architects and vendors to ensure that quality standards are met • Measure delivery performance and pro-actively evolve work-products and processes to improve it • Ensure all Project Handover Documentation delivered during the Implement or Close phases of the project • Adhere to GE Capital’s IT Change Management and Highly Privileged Access Processes for all Projects
Qualifications/Requirements	Qualifications • Academic Degree or Diploma in Information Technology or Telecommunications preferred Experience • 5 – 6+ years technical experience in Telephony Infrastructure & Applications • 2+ years experience delivering Voice projects • 2+ years experience managing vendors during project execution Attributes/Behaviours The successful candidate must have the following attributes. • Flexibility in working hours (after hours Project Cutover component) • Excellent communication skills • Enthusiasm and energy • Integrity and ability to persevere Technical Knowledge • Technical background in at least two of the following technology areas: o Web-based voice applications built using IBM WebSphere and/or Apache Tomcat o Computer Telephony Integration o Multi-Channel Contact Centres o PABX o Predictive Diallers o IVRs o Call Recording systems o VoIP /SIP o TCP/IP Internetworking o Encryption Devices • A proven track record of Project Delivery on a variety Contact Centre or IPT solutions • Knowledge of ITIL and Project management practices Skills • Project Execution & Management • Vendor Management • Knowledge Management • Communications • Technical writing
Desired Characteristics	Qualifications • Industry Certification in at least one major Voice technology( EG: PABX or IVRs or Diallers) is preferred Experience • 1 – 2 years experience in ITIL or similar models preferred