Date: Jan 15, 2014
Location: Pyrmont, NEW SOUTH WALES, AU
Fraud Prevention Services Analyst - Japanese Speaking-13016712
Description
This position is responsible for providing excellent service to our valued consumer, small business, corporate card members as well as Business Partners by ensuring proactive minimization of fraud losses and improving customer value, card security. You will set up and review fraud cases, confirm charges and information with customers and conduct analysis into potential situations of risk. You will use your logic and evaluation skills to recommend and action risk decisions, and will provide a superior level of service to internal and external client groups. You will be providing world class service to both AMEX card holders and Business Partners.
As a Fraud Prevention Analyst, you will be responsible for the following: Handling inbound and outbound calls from our consumer, small business & corporate card members and Business Partners, risk analysis and review of customer accounts, recommending process improvements deemed necessary, Support the goal of providing value added service whilst simultaneously balancing service and control, Proactively minimising fraud losses, Review new account applications from Fraud perspective; includes all AMEX accounts, Demonstrate high analytical skill to asses risk exposure on both card and merchant accounts, Confirm charges and information with customers and Business Partners, Conduct analysis into potential situations of risk, Recommend and action risk decisions, Provide a superior level of service to internal and external client groups, Improving the customer experience of our card members.
You have ideally had previous exposure to:
Risk management or another operational area within a financial services/banking organisation,
Have had solid customer service experience,
Have excellent skills in analysis and are comfortable working with numerical data,
Attention to detail is of the highest level,
You are a self-motivated person,
Must possess strong work ethic,
Able to work in a routine environment,
Qualifications
A successful Fraud Prevention Services Analyst is one who:
Is driven by providing exceptional customer service to our card members, by demonstrating empathy, building rapport and showing understanding,
Can utilize their knowledge of products and service to provide positive solutions, Has excellent negotiation skills and can gain commitment for action, Communicates in a professional manner, leading the conversations with the card members towards a mutually beneficial outcome,
Drives results, gains personal satisfaction from achieving quality outcomes for the organization,
Can provide quality service within specified department targets,
Excellent telephone techniques and communication skills in Japanese
Proven customer service skills and focus
Time management and prioritision of tasks,
Ability to work within a busy and demanding team environment
Ability to communicate in English - verbal and written
Job: Operations
Primary Location: Australia-New South Wales-Pyrmont
Schedule: Full-time
Job Segments: Fraud Prevention, Bilingual, Risk Management, Security, Finance
Description
This position is responsible for providing excellent service to our valued consumer, small business, corporate card members as well as Business Partners by ensuring proactive minimization of fraud losses and improving customer value, card security. You will set up and review fraud cases, confirm charges and information with customers and conduct analysis into potential situations of risk. You will use your logic and evaluation skills to recommend and action risk decisions, and will provide a superior level of service to internal and external client groups. You will be providing world class service to both AMEX card holders and Business Partners.
As a Fraud Prevention Analyst, you will be responsible for the following: Handling inbound and outbound calls from our consumer, small business & corporate card members and Business Partners, risk analysis and review of customer accounts, recommending process improvements deemed necessary, Support the goal of providing value added service whilst simultaneously balancing service and control, Proactively minimising fraud losses, Review new account applications from Fraud perspective; includes all AMEX accounts, Demonstrate high analytical skill to asses risk exposure on both card and merchant accounts, Confirm charges and information with customers and Business Partners, Conduct analysis into potential situations of risk, Recommend and action risk decisions, Provide a superior level of service to internal and external client groups, Improving the customer experience of our card members.
You have ideally had previous exposure to:
Risk management or another operational area within a financial services/banking organisation,
Have had solid customer service experience,
Have excellent skills in analysis and are comfortable working with numerical data,
Attention to detail is of the highest level,
You are a self-motivated person,
Must possess strong work ethic,
Able to work in a routine environment,
Qualifications
A successful Fraud Prevention Services Analyst is one who:
Is driven by providing exceptional customer service to our card members, by demonstrating empathy, building rapport and showing understanding,
Can utilize their knowledge of products and service to provide positive solutions, Has excellent negotiation skills and can gain commitment for action, Communicates in a professional manner, leading the conversations with the card members towards a mutually beneficial outcome,
Drives results, gains personal satisfaction from achieving quality outcomes for the organization,
Can provide quality service within specified department targets,
Excellent telephone techniques and communication skills in Japanese
Proven customer service skills and focus
Time management and prioritision of tasks,
Ability to work within a busy and demanding team environment
Ability to communicate in English - verbal and written
Job: Operations
Primary Location: Australia-New South Wales-Pyrmont
Schedule: Full-time
Job Segments: Fraud Prevention, Bilingual, Risk Management, Security, Finance
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