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| Job description | ||||||||||||||||||||||||||||||||||||
| As the world's biggest IT services and
consultancy company IBM has your professional life in mind. With an
extensive range of business areas, award winning professional
development and training programs and attractive flexible working
options, at IBM we give you the power to design your career according to
your unique style and needs. Our Global Technology Services (GTS) unit offers end-to-end IT consulting and business services supported by an unparalleled global delivery network. At GTS, we provide our clients with innovative technology solutions that help them to improve their business processes and in turn, profitability. Strategic Outsourcing and Delivery (SO DEL) participate in the pursuit and qualification of new strategic outsourcing engagements and incremental business opportunities, and deliver a broad range of application management and managed operations services to IBM's strategic outsourcing customers in Australia and New Zealand. Our mission is to provide high quality, cost-effective strategic outsourcing services to our customers, and to be proactive in identifying and responding to their business needs. We have a pervasive focus on expanding and strengthening our strategic outsourcing capabilities and offerings, in line with our strategy of building a sustainable and profitable business. The Service Restoration Manager (SRM) is a key member of the Service Restoration Management team within Service Support, providing leadership and direction to groups involved with restoring major incidents. This is a Client facing, leadership position. The primary responsibility is to protect client system availability through integrated incident, problem and change management. The incumbent will report to the DPE and provide cross-functional leadership when incidents occur, be able to demonstrate control of the situation to the client, and facilitat rapid recovery. You will own the facilitation of the resolution of major incidents and critical situations, and will drive root cause analysis tasks. You will lead activities related to restoring service following the occurrence of a major incident and takes a leading role in ensuring that high impact, complex problems affecting IBM are driven to restoration in the most efficient and effective manner. You will develop strong working relationships with support teams and management, and liaise with areas as required. Tertiary qualified in Technology, Management or Business you will have a good understanding of IT Service Management concepts including IBM’s process frameworks (ESMA, EOP) and ITIL Service Management Principles. You will have demonstrated management / leadership activity, including leading others with confidence and effectiveness. You will come from a strong IT industry background preferably with Operations, Desktop, Network or Service Management skills. If you think you have the right skills for this position then we are looking forward to seeing your application. | ||||||||||||||||||||||||||||||||||||
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| Additional information
Have a question you'd like to ask? Follow us on Facebook at www.facebook.com/ibmcareersanz Follow us on Twitter at www.twitter.com/ibmcareersanz For further inquiries please contact (Jeannette Falter) at http://au.linkedin.com/in/jfalter | ||||||||||||||||||||||||||||||||||||
| IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. |
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