Knowledge and Records Manager

• Company

  HSBC

• Location

  Australia-Sydney

• Remuneration

  Competitive

• Position Type

  Permanent

• Employment type

  Full time

• Updated

  15-Nov-2013

• eFC Ref no

  1307931

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See job description for details

Some careers have more impact than others.

If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.

HSBC Technology and Services (HTS) seamlessly integrates technology platforms, operations, infrastructure and procurement strategy with the aim of redefining customer experience and driving down unit cost of production. The division fulfils HSBC's product and service proposition by providing receptive and prompt customer service and technology solutions that combine domain expertise, process skills and technology to deliver significant business value.

We are now inviting qualified individuals to join the Knowledge Management Services (KMS) team in the role of Knowledge and Records Manager.

Your main responsibilities will include:

• Directing the implementation of a local records management programme on behalf of all global businesses, global functions and HTS departments;
• Collaborating with a range of internal and external stakeholders to effectively manage the risks and costs involved in ensuring business records and knowledge are managed in accordance with global policy and all local legal and compliance requirements;
• Driving operational efficiencies by identifying synergies across business lines and capitalizing on opportunities to standardize records and KM procedures;
• Ensuring successful rollout of related Group technology and communications as guided by the global Records and Information Governance (RIG)/KMS teams.

Qualifications:

To be successful in this position you will need:

• A tertiary qualification in a relevant discipline (e.g. knowledge or information management);
• Previous experience in records and/or knowledge or information management;
• A proven track record of analyzing process, identifying deficiencies and providing effective long term solutions;
• Previous experience managing the transition to new standard processes and procedures;
• Excellent communication skills and the ability to effectively deal with all levels of stakeholders.

You'll achieve more when you join HSBC.

www.hsbc.com/au/careers

HSBC takes pride in a diverse and inclusive working environment that sees our people benefit from mentoring, flexible working and the support of Employee Resource Network Groups. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

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