Company
State Street Bank & Trust CompanyLocation
Australia-SydneyRemuneration
CompetitivePosition Type
PermanentEmployment type
Full timeUpdated
15-Oct-2013eFC Ref no
1292547
Our Company State Street Corporation
(NYSE: STT) is the world's leading provider of financial services to
institutional investors including investment servicing, investment
management and investment research and trading. With $25.74 trillion in
assets under custody and administration and $2.15 trillion in assets
under management as
Our Company
State Street Corporation (NYSE: STT) is the world's leading provider of financial services to institutional investors including investment servicing, investment management and investment research and trading. With $25.74 trillion in assets under custody and administration and $2.15 trillion in assets under management as of June 30, 2013, State Street operates globally in more than 100 geographic markets and employs 29,225 worldwide. For more information, visit State Street's website at www.statestreet.com.
Promoting a culture of excellence
With more than 29,225 employees across 29 countries, at State Street, our people are our greatest asset. We recognize that highly skilled, engaged and productive employees are essential to our success. Our company values reflect our commitment to employee engagement, Global Inclusion and corporate social responsibility -- to help you build a fulfilling career. Around the world, we aim to be an employer of choice by offering competitive compensation and benefits, personal and professional development opportunities, and a work environment that promotes a diverse array of people, ideas and skills.
We're a company that insists on, and rewards, performance excellence. We know our success hinges on attracting the best people to join us -- people like you.
State Street supports flexible work arrangements where determined feasible, consistent with business and operational needs. Subject to an individualized assessment of these considerations, roles may be identified as potentially suited for a flexible work arrangement. Requests for a flexible work arrangement can be made upon hire. All employees at State Street have the ability to request flexible work arrangements, with the final decision based solely on business discretion and subject to management approval. More information is available here.
We encourage you to explore the possibilities that a career at State Street can offer you.
State Street is an Equal Opportunity Employer, and prohibits discrimination against applicants or employees on the basis of any legally protected characteristic.
POSITION SUMMARY
As part of the IMS (Investment Manager Services) Client service team, the Client Service Officer acts as the primary contact point for all local IMS clients. The team is responsible for monitoring service delivery to clients, proactive management of service issues, and the resolution of all client initiated queries.
MAJOR RESPONSIBILITIES
Operational Responsibilities
• Ensure all client inquiries are logged and resolved in a timely and satisfactory manner
• Monitor client inquiry trends and recommend remedial actions that will improve ongoing client satisfaction
• Establish strong working relationships with the operations teams providing services for local clients, monitoring their performance and acting as the escalation point on behalf of local clients
• Ensure all daily and monthly services are delivered in accordance with relevant client SLA's
• Produce monthly MIS/KPI reporting across all clients
• Participate in monthly client service reviews
• Work with the regional Change Management and Project teams on behalf of local clients
• Co-ordination of all account openings, closings and transitions
Supporting Change
• Support the development of a 'best practice' Client Service model across IMS Asia Pacific
• Embrace the implementation of the IMS Global Operating Model
• Work effectively with peers locally and across the region to achieve common goals
WORK CHARACTERISTICS
• Embrace State Street's "corporate values" and support a work environment reflective of those values
• Effectively communicate with clients, custodians, brokers, managers, and peers within State Street
• Be a strong team player and demonstrate dedication to group and company goals
• Demonstrate professional maturity and effective time management
• Demonstrate the ability to analyse a problem, obtain and evaluate information, and reach sound conclusions
EDUCATION and SKILLS
• Proven track record in a client service environment, with a minimum 3 years client service experience
• Excellent understanding of the Australian investment management industry, with a minimum 5 years industry experience
• Good understanding of Investment Manager Operations, particularly around processes and key deliverables
• Proven ability to communicate in a clear, concise and professional manner
• Strong time management skills with the ability to prioritise under pressure
• Good understanding of State Street operations - technical, systems, policies and procedures - is an advantage
As part of the IMS Client service team, the Client Service Officer acts as the primary contact point for all local IMS clients. The team is responsible for monitoring service delivery to clients, proactive management of service issues, and the resolution of all client initiated queries.
State Street Corporation (NYSE: STT) is the world's leading provider of financial services to institutional investors including investment servicing, investment management and investment research and trading. With $25.74 trillion in assets under custody and administration and $2.15 trillion in assets under management as of June 30, 2013, State Street operates globally in more than 100 geographic markets and employs 29,225 worldwide. For more information, visit State Street's website at www.statestreet.com.
Promoting a culture of excellence
With more than 29,225 employees across 29 countries, at State Street, our people are our greatest asset. We recognize that highly skilled, engaged and productive employees are essential to our success. Our company values reflect our commitment to employee engagement, Global Inclusion and corporate social responsibility -- to help you build a fulfilling career. Around the world, we aim to be an employer of choice by offering competitive compensation and benefits, personal and professional development opportunities, and a work environment that promotes a diverse array of people, ideas and skills.
We're a company that insists on, and rewards, performance excellence. We know our success hinges on attracting the best people to join us -- people like you.
State Street supports flexible work arrangements where determined feasible, consistent with business and operational needs. Subject to an individualized assessment of these considerations, roles may be identified as potentially suited for a flexible work arrangement. Requests for a flexible work arrangement can be made upon hire. All employees at State Street have the ability to request flexible work arrangements, with the final decision based solely on business discretion and subject to management approval. More information is available here.
We encourage you to explore the possibilities that a career at State Street can offer you.
State Street is an Equal Opportunity Employer, and prohibits discrimination against applicants or employees on the basis of any legally protected characteristic.
POSITION SUMMARY
As part of the IMS (Investment Manager Services) Client service team, the Client Service Officer acts as the primary contact point for all local IMS clients. The team is responsible for monitoring service delivery to clients, proactive management of service issues, and the resolution of all client initiated queries.
MAJOR RESPONSIBILITIES
Operational Responsibilities
• Ensure all client inquiries are logged and resolved in a timely and satisfactory manner
• Monitor client inquiry trends and recommend remedial actions that will improve ongoing client satisfaction
• Establish strong working relationships with the operations teams providing services for local clients, monitoring their performance and acting as the escalation point on behalf of local clients
• Ensure all daily and monthly services are delivered in accordance with relevant client SLA's
• Produce monthly MIS/KPI reporting across all clients
• Participate in monthly client service reviews
• Work with the regional Change Management and Project teams on behalf of local clients
• Co-ordination of all account openings, closings and transitions
Supporting Change
• Support the development of a 'best practice' Client Service model across IMS Asia Pacific
• Embrace the implementation of the IMS Global Operating Model
• Work effectively with peers locally and across the region to achieve common goals
WORK CHARACTERISTICS
• Embrace State Street's "corporate values" and support a work environment reflective of those values
• Effectively communicate with clients, custodians, brokers, managers, and peers within State Street
• Be a strong team player and demonstrate dedication to group and company goals
• Demonstrate professional maturity and effective time management
• Demonstrate the ability to analyse a problem, obtain and evaluate information, and reach sound conclusions
EDUCATION and SKILLS
• Proven track record in a client service environment, with a minimum 3 years client service experience
• Excellent understanding of the Australian investment management industry, with a minimum 5 years industry experience
• Good understanding of Investment Manager Operations, particularly around processes and key deliverables
• Proven ability to communicate in a clear, concise and professional manner
• Strong time management skills with the ability to prioritise under pressure
• Good understanding of State Street operations - technical, systems, policies and procedures - is an advantage
As part of the IMS Client service team, the Client Service Officer acts as the primary contact point for all local IMS clients. The team is responsible for monitoring service delivery to clients, proactive management of service issues, and the resolution of all client initiated queries.
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