Service Manager - HR Systems

• Company

  Commonwealth Bank

• Location

  Australia-Sydney

• Remuneration

  Competitive

• Position Type

  Permanent

• Employment type

  Full time

• Updated

  22-Oct-2013

• eFC Ref no

  1296712

What is the role? The role of Service Manager, HR Systems is to interface between the team, its customers and technology partners to maintain and continually improve the standard of delivery services to its customers

What is the role?

The role of Service Manager, HR Systems is to interface between the team, its customers and technology partners to maintain and continually improve the standard of delivery services to its customers.

What do the team do?

The Service Management team supports the IT Service Delivery for the Group & IFS IT team and aims to provide a consistent customer facing model across all areas of the Group, bringing together the many IT assets most suitable for multi-entity leverage.

What would you do in the role?

• Build and maintain strong relationships with suppliers and strategic technology partners
• Create and maintain a Catalogue of Services
• Design, map out, get buy-in for, and maintain the most appropriate SLM structure for our Business Partners and GIFSIT Shared Services
• Ensure that new and existing IT Services comply with the required procedure for "Production Acceptance". For new IT services take an active role in assisting with the identification of a Service Owner and understanding of the SMF deliverables (Service Management Plan, Availability Plan and Maturity Scorecard)
• Proactively monitor project pipelines and engage early with Business Solutions, Project Managers and Solution Managers

What's in it for you?

• The opportunity to manage a high calibre team delivering a suite of systems to a large internal function
• The chance to really have an impact on and drive improvements to how the team delivers service to their clients

What experience should you have?

• A strong background in the delivery of IT services to senior stakeholders across a large organisation
• A continuous improvement mindset and history of driving and managing change
• Significant experience managing a team of highly technical staff supporting large scale applications (critical)
• Experience with management of IT/IS processes for incident, problem, change or configuration management - Customer Service
• ITIL V3 Certification would be a plus

If this sounds like you please get in touch for a confidential discussion

Advertised:

8 Oct 2013 Aus. Eastern Standard Time

• Apply online