Service Delivery Consultant

Job ID GPSD-0609974 Job type Part-time Complementary Work country Australia Position type Professional Work city Ballarat Posted 22-Oct-2013 Travel No travel Job area IT & Telecommunications (non consulting) Business group Global Process Services Delivery Job category Supply Chain Business unit CRMSolns&Del Job role Customer Relationship Representative (CRR) Job role skillset General Commissionable/Sales-Incentive jobs only No

Job description

The SDD Casual Consultant Role is 100% of the time providing support over the phone to our clients. We are looking for a range of knowledge and experience as we have technical and non technical teams. You will receive on the job training in a fun friendly environment. Successful candidates will have the following personal characteristics: - Ability to work effectively in a team. - Have initiative and be proactive. - Be adaptable and welcoming of change. - Being able to use listening, questioning and clarification skills when needing to articulate and problem solve over the phone. - Work within high pressure situations. - Work independently. - Ability to successfully multi-task and manage own time. - Strong customer service skills and a great customer service attitude. - Dealing with a range of customer situations. - Maintain businesslike communications, conduct and appearance. - Demonstrate courteous, positive, and professional behaviour at all times. Customer service is important to us in IBM and knowledge and experience in these areas would be an advantage: - Retail - Government - Utilities - Automotive Technical ability is taught on the job however experience in the following would be desirable: - Knowledge of the Windows operating environment and business email clients such as lotus notes, MS Outlook. Hours of Work: We have a variety of shifts that we require people to fill that range over a 24/7 roster. Shifts range from 3 to 10 hours, while weekly hours dependent on work demand. These shifts may be rostered during the following times: - 7am – 7pm: This is our business hours. - 5am starts during the business week. - 10pm finishes during the business week. - During the day on Saturday and Sunday. - Saturday nights and Sunday nights. Roles and responsibilities include but are not limited to: - Communicating with other teams to support our clients. - Identifying opportunities for improvement both for IBM and our clients. - Demonstrating ability to gain knowledge quickly and develop skills. - Displaying professionalism with all levels of people including senior management and executives. - Commitment to achieving goals and objectives as an individual, in a team and for IBM overall. Successful applicants are required to provide the following documents: - Australian/ New Zealand Passport; or - Australian/ New Zealand Birth Certificate or Extract; or - Australian Citizenship; or - Overseas Passport and Visa; and - Au Drivers Licence; or - Au Govt issued photo ID (Uni Student/ Proof of Age Card); or - Au Birth Certificate AND a validated photo id.

Required Basic knowledge in Windows XP, Windows 2000 English: Fluent

Preferred High School Diploma/GED

Additional information Successful applicants are required to provide the following documents: - Australian/ New Zealand Passport; or - Australian/ New Zealand Birth Certificate or Extract; or - Australian Citizenship; or - Overseas Passport and Visa; and - Au Drivers Licence; or - Au Govt issued photo ID (Uni Student/ Proof of Age Card); or - Au Birth Certificate AND a validated photo id.

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.