Posted Position Title Service Controller - Custom Fleet

Job Number	1874916
Business	GE Capital
Business Segment	Capital - Asia Pacific
About Us	GE Capital is one of the largest financial services companies in Australia with over $35 billion in assets. GE Capital prides itself on being the smart alternative for business. Combining our world-leading fleet services business with Custom Fleet, Australia and New Zealand’s largest fleet management company, we now deliver expertise in vehicle and equipment financing, leasing and fleet management.
Career Level	Experienced
Function	Financial Services Operations
Function Segment	Fleet Management
Location(s) Where Opening Is Available	Australia
City	Parramatta
Postal Code	2150
Relocation Expenses	No
Role Summary/Purpose	As a key member of the team you will be accountable for the authorisation and checking of all fleet vehicle service & maintenance requests from service centres and merchants.
Essential Responsibilities	•Accountable for the authorisation & checking of all service and maintenance requests, ensuring all authorizations issued are appropriate and by negotiation of expectable pricing. •Work within the maintenance call centre ensuring phone calls are answered where possible before queuing systems takes over maintaining a high level of customer services and department Key performance indicators (KPI’s) •Protect the profitability of the organization by verifying invoices from service provides against the authorizations issued for work performed, rectifying any anomalies by negocation and processing of invoices accurately. •Monitoring of call volumes & orders issued within Service Control ensuring a consistency is maintained within the team. •Clear understanding of the CF product offering’s and procedure manual within the service control area along with the ability to identify the eligibility of all product offerings. •Understanding of all client requirements and floor limits through the core operation system and adherence to the approval procedure and authority escalation process of all repairs. •Maintain a constant review and update of service costs (Labour Rates), service programs and manufacture re-calls. •Enhance the cost effectiveness of the organization by ensuring full utilizations of manufacturers warranty and extended warranty policies, maximizing cost savings to the business at all times •Recording all saving through the manufacturer extended warranty facility for reporting purposes. •Constant review of maintenance provisions within the core operating system identifying any variance within maintenance & tyre provisions to actual costing within the repairer network. •Accountable for the correct allocation of cost centers & maintenance codes applied to work authorities with the core operating system. •Follow up and management of long-term maintenance issues & update of progress within the core operating system, in the event of a Relief vehicle being supply regular updates to the Relief vehicle department. •Build, maintain and foster relationships between manufacturers, dealers and service repairer centers. •Foster culture of co-operation between all segments of the business. •Process improvement and productivity initiatives within the Service Control area.
Qualifications/Requirements	•Motor industry trade qualified and experience, at least 4 – 6 years •Team based approach •Proven track record in developing and implementing new ideas and programs. •Broad understanding of vehicle fleet management and leasing industry •Strong PC skills including Microsoft Office (Word, Excel, PowerPoint) and role business specific systems (such as Lotus notes, Leasebase) •Excellent time management skills, especially the ability to manage multiple tasks
Desired Characteristics	•Heavy vehicle and plant equipment knowledge – preferred •Proven analytical experience and proven ability to analyse and interpret detailed data/results