Associate Delivery Specialist

Job Location: North Ryde, Australia

General Summary

The Associate Delivery Specialist provides operational support to customers to support the management and use of EMC storage solutions. Responsible for performing a wide variety of daily storage management tasks for effective and efficient storage system use

Principal Duties & Responsibilities

• Provides software related custom integration and implementation support on EMC products at the customer site; this may include pre-site inspection, initial installation, troubleshooting, implementation, customization, integration, and outline orientation for the customer.
• Successfully manages relations with Customers utilizing negotiation and influencing skills to achieve optimal results. Represents EMC in a professional manner to the customer at all times.
• Prepares, maintains, and submits activity/progress reports and time recording/management reports in accordance with published procedures.
• Keeps Project Managers informed of activities, alerting of any issues promptly.
• Seeks advice or assistance from GS management as required during difficult customer situations. Works in conjunction with EMC customer support colleagues to ensure effective resolution of technical issues encountered.
• Installs EMC software products in a Mainframe and/or Open Systems hardware environment. Performs moderately complex and/or extended-stay software implementations. Supports Program Managers, Project Managers and Solutions Architects in developing Scopes of Work and Project Plans. May also occasionally support other activities as needed.
• Maintains awareness of existing or potential customer software and machine situations. Proactively alerts customer and manager of potential problems based upon basic operating systems knowledge and familiarity with SAN environments.
• Stays current on technical specifications for EMC hardware and software products, including new and soon to be released products. Adheres to proper GS escalation procedures. Keeps appropriate management personnel informed in accordance to EMC policies.

Job ID: 121094BR

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