Sr Delivery Specialist

Job Location: North Ryde, Australia

Provides operational support to customers for implementations and management of EMC solutions. Works closely with the customer on EMC Best Practices; ensures EMC solutions work as intended in the customer's environment.

• Provides proactive recommendations to the customer for improving their use of EMC storage solutions to help maximize their satisfaction with EMC. Actively contributes to the configuration, layout and performance tuning of EMC products.


• Participates in the design and operational execution of the customer's disaster recovery process as required. Performs infrastructure maintenance and necessary data migration, as required. Provides assistance to EMC technical teams in the development of custom solutions and implementation preparation.


• Responsible for performing daily operational tasks and maintaining availability at the customer site(s). Provisions solutions based on standardized procedures as outlined by EMC best practice documentation. Performs necessary infrastructure maintenance in accordance with EMC and customer's change management policies.


• Performs according to established safety standards. Reports unsafe situations and recommends improvements. Seeks advice or assistance from management and/or Technical Support as required during difficult customer situations. Works in conjunction with EMC colleagues to ensure effective resolution of technical issues encountered during implementations.


• Supports and reports to engagement Project Manager while assigned to customer engagements. Advises Project Manager on Level of Effort required to perform assigned implementations. Provides technical team leadership. May be required to act as Project Manager on less complex implementations.


• Participates in the continual review and improvement of existing operational policies and procedures in compliance with EMC's best practices.


• Represents EMC in a professional manner to customers, EMC Partners and other EMC personnel at all times. Provides support and instruction to customers and less experienced co-workers. Acts as a mentor and assists or presents training development environments to peers, customers and other organizations.


• EMC Proven Professional Certification desired.


• May perform other duties as requested.

Job ID: 117857BR

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