Tuesday 25 February 2014

Consultant – OSS/BSS

Date: Feb 25, 2014
Location , [[filter6]], KR
Req ID: 13154

Ericsson Overview:
Ericsson is a world-leading provider of telecommunications equipment and services to mobile and fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, and more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business and society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people and society to help shape a more sustainable world.
We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture and an innovative and engaging environment where employees enhance their potential everyday. Our employees live our vision, core values and guiding principles. They share a passion to win and a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning and growth opportunities that allow you to acquire the knowledge and skills necessary to reach your career goals.
Job Summary:
The IT and telecom industry is moving fast. Consumers and enterprises are driving change, and business models that once promised commercial success are being challenged. Telecom operators are focusing on transforming there operations and business support systems into flexible environments that can manage these challenges. In parallel major industry sectors such as utility, transport and health care is introducing mobility and connectivity to innovate their offerings, services and business models. The OSS/BSS solutions are in the heart of this process and we know from experience that an agile IT environment leads to improved efficiency, innovation, and customer loyalty.
 
Ericsson’s Operations and Business Support Solutions have led change and created value through four generations of telecoms evolution. We offer advice to our customers how to define and manage business, process and technical needs and we offer Systems Integration services to build an e2e architecture and system landscape to support these needs.
IT Transformation, Customer Management, Revenue Management and OSS Automation – these are just some of the areas we work with to make sure that our customers are ready to pass the next technological and business milestone.
 
The Consultant will drive these customer dialogs, identifying business needs and pain points, deliver customer value and thought leadership and lead virtual/functional teams to develop customer centric offerings to address our customer needs in OSS/BSS. 
Job Responsibilities & Tasks:
  • Responsible for short to long term profitable business growth for Ericsson though delivering value to the customer by providing thought leadership, analyzing and proposing improvements on customers’ processes, operations, organization, IT or network to capture business needs and pain points.
  • Drive or participate in customer engagements with an integrated sales and delivery approach from lead generation to contract fulfillment.
  • Accountable for customer centric offerings in these engagements, including re-use, based on the complete Ericsson portfolio and 3PP.
  • Responsible for generating, identifying and capturing opportunities in the Lead Management process to establish a long term business growth.
  • Responsible for creating a highly capable and experienced organization, able to work with C-level with customers, long-term engagements and to prove Ericsson credibility in the field with successful business cases
Job Qualifications:
  • Extensive consultative selling skills and experience
  • Excellent commercial understanding
  • Extensive customer and market insights
  • Excellent negotiation & argumentation skills
  • Excellent processes & tools skills
  • Extensive OSS and/or BSS operational experience in consulting or similar role either in telecom vendor, IT vendor, operator or consulting firm
  • A change management profile, track record from building a practice based knowledge organization where building people, skills and capabilities are central.
  • Leading customer transformation programs using best of breed technology and offerings complemented with partners.
  • Strong track record of consultative selling and capability of driving and negotiating large and complex deals including creating trust at C-level
  • Drive sales at C-level by providing extensive experience and knowledge of customer operational setup and processes combined with understanding of technology use and the business impact in direct discussions with customers.
  • Executing, prioritizing & coordinating practice engagements utilizing the preferred engagement model.
  • Delivered market driven sales organization transformations 
  • Cultural Awareness, strong cultural awareness and excellent language skills to enable communication throughout the organization
  • People leadership, senior capabilities in managing/driving a transformation of Ericsson’s go to market
  • Customer presence: Ability to command the attention and respect of senior customer and industry executives, building trust. Excellent interpersonal, social and presentation skills.
  • Capability to implement common processes and tools throughout a complex / multi-country organization.
  • ICT Market Landscape and business environment i.e. main customer challenges and pain points, major competitors and their value propositions.
  • Domain Competence: Experience in working with multiple competence domains and having led sales engagements spanning across portfolio and deal types. Focus domain competence is OSS/BSS and TV&M according to the portfolio competence document.
  • Fluent in English and preferably also in either Mandarin, Japanese or Korean
         Preferred Skills
  • Entrepreneurial & Commercial Thinking
  • Persuading & Influencing
  • Analyzing
  • Relating & Networking
  • Delivering Results & Meeting Customer Expectations
 
 
 
 
 
 
Primary country and city: Korea, Republic of (KR) || [[filter6]] || No Selection || Consulting&SysInt

Job Segment: Consultant, Consulting, Telecom, Telecommunications, Contract, Technology

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