Organization
Country
Office
OTHER POSSIBLE LOCATIONS: MELBOURNE, AUSTRALIA; MANILA, PHILIPPINES; KUALA LUMPUR, MALAYSIA*
The Senior Director of Application Systems will report to the Chief Information Officer (CIO) and be responsible for information systems application delivery activities for all legacy and web-based systems. Responsible for the leadership of the IT Application Delivery functions including business analysis, design, application architecture, development, testing/quality, integration support, and project delivery support. Works closely with customers, colleagues and other stakeholders to develop, implement and operate systems that improve processes and support critical business strategies. The purpose of this position is to lead all IT personnel in, primarily, the development and maintenance of all World Vision International (WVI) software both in-house, commercial off the shelf, and software as a server developed solutions for the Partnership. Global Centre Information & Communication Technology (GICT) is composed of functionally aligned teams comprised of analysts, developers, technicians, engineers, managers and leaders who are committed to changing the world for Jesus Christ. Everyone on the team is expected to own the team's goals and objectives. WVI is going through a transformation from localised utilisation of technology to enterprise-wide systems and solutions that unify the organization across geography and function. The leader of application systems will be responsible for developing and supporting the staff and resources required to develop and maintain the current set of solutions, developing new ones, and all relevant components for these solutions. This critical member of the IT Senior Management team will define, prioritise, and lead the daily executions of the application delivery teams. The successful candidate will be responsible for creating a team-oriented, problem-solving culture focused on delivering quality software solutions that facilitate business success for World Vision. The successful candidate will have the leadership, technical aptitude and management experience necessary to lead a team of technical resources, as well as a demonstrated ability to interact with and influence business leaders. In addition, this role is responsible for the hiring, management, and budgets across the delivery teams.
KEY RESPONSIBILITIES:
Business and IT Strategy:
- Develops functional or departmental IT strategy. Ensures alignment with overall enterprise-wide IT strategy.
- Directs the development and implementation of integrated IT initiatives to support business strategies.
- Initiates change to improve business results and leads change initiatives.
- Provides frequent, communication to department/organization and clients about the change (i.e., rationale, expected outcomes, the 'big' picture) and the impact of the change (individual and business).
- Builds a coalition of sponsorship (managers, staff and clients) and manages resistance to the change.
- Identifies and removes obstacles to change.
- Participates in the governance board that defines the IT mission, oversees operations, and determines IT investments, and pricing and product strategies.
- Manages the development of a technology plan for functional/assigned area of responsibility.
- Implements solutions consistent current and future architecture.
- Initiates and directs the improvement processes that impact customer satisfaction and relationships.
- Actively reviews and improves upon processes and is accountable for ensuring that they are followed.
- Coaches team about corporate decision-making processes, prioritisation, and IT/business-unit alignment.
- Manages the development of IT budgets.
- Tracks budget and takes appropriate steps to stay within budget.
- Integrates high-quality services while continuing to optimise cost across multiple departments, processes and functions.
- Oversees the development and implementation of technology solutions that supports desired enterprise-wide business results.
- Works with business groups and service providers to establish SLAs that support business objectives.
- Monitors and modifies SLAs as required.
- Ensures internal SLAs are met.
- Provides advice and counsel to the vendor relationship decision-making and contract development processes.
- Ensures contracts are in place.
- Ensures service provider performance is reviewed and that contract managers are notified when necessary.
- Meets regularly with team to gather work statuses.
- Discusses work progress and obstacles.
- Provides advice, guidance, encouragement and constructive feedback.
- Ensures work, information, ideas, and technology flow freely across teams.
- Establishes measurable individual and team objectives that are aligned with business and organizational goals.
- Documents and presents performance assessments.
- Recognises and rewards associates commensurate with performance.
- Implements organizational practices for staffing, EEO, diversity, performance management, development, reward and recognition, and retention.
- Forecasts new skill requirements based on emerging technologies and customer demand.
- Ensures staff has the resources and skills needed to support all work initiatives within multiple functions and COCs.
- Participates in IT workforce deployment activities.
Required:
- Bachelor's or Master's Degree in Computer Science, Information Systems, Business Administration, or other related field. Or equivalent work experience.
- Typically has 10 to 15 years of IT and business/industry work experience.
- At least 3 years of experience in managing multiple, medium to large cross-functional teams or projects, influencing senior level management and key stakeholders.
- Requires demonstrated ability to launch and deliver multiple, concurrent IT projects on time and within budget.
- Willingness and ability to travel domestically and internationally, as necessary.
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