- Job Number: Various
- Australia
- Posted: Dec. 6, 2013
- Customer Service and Support
Job Summary
You’re
a problem-solver and amazing with customers. You’re enthralled by the
way things work, and have the ability to install, maintain, and
troubleshoot your own hardware and software. You can multitask across
systems and applications, analyze and resolve a variety of complex
technical issues, and comfortably navigate a Windows environment. You
have excellent verbal and written communication skills, as well as the
ability to effectively prioritize and manage your time. You’re not only
here to help fix technical issues, but also provide an incredible
customer experience. Because you’ll work independently from home, you’ll
need the discipline and ability to work remotely from coworkers and
management. If this sounds like you, you could be the next At Home
Advisor.
Key Qualifications
- Professional troubleshooting expertise or proven technical ability
- Customer service focus and passion for support
- Discipline to work remotely from home
- Availability to attend approximately four to five weeks of required online training on a fixed schedule that may include weekends
- Flexibility to work between the hours of 5:00 a.m. and 12:00am, including weekends, with the possibility to flex up hours depending upon business needs
- Successful completion of a pre-employment assessment and criminal background check
- Successful completion of initial training
- Minimum typing speed of 35 wpm
- Must have a quiet workspace, ergonomic chair, and desk
- Must have High-speed Internet service (4 Mbps downlink and 800Kbps uplink or better) from a reliable provider
- Must have a dedicated telephone land line from a reliable carrier
Description
As
an Apple At Home Advisor, you’ll be supporting many of our popular
products, from iPhones to iPads to MacBooks to desktop Macs. As our
customers’ first point of contact, you’ll be the friendly voice of
Apple, providing award-winning customer service, troubleshooting, and
support. We’ll rely on you to listen to our customers and use your
technical expertise, creativity, and passion to meet their needs — and
remind them that behind our great products are amazing people.
This position comes with competitive pay, great benefits, participation
in our company stock plan, time off, an employee discount, and dedicated
resources to support your ongoing growth and development.
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