Customer Service Representative (Part time 20 hours), Parramatta

• Company

  HSBC

• Location

  Australia-Sydney

• Remuneration

  Competitive

• Position Type

  Permanent

• Employment type

  Part time

• Updated

  13-Nov-2013

• eFC Ref no

  1303768

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See job description for details

Part-Time Opportunity: 20 hours per week
Monday – Friday: 11:00am – 3:00pm

Some careers have more impact than others.If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.

Sales, Distribution and Business Development plays a vital role in meeting customer needs by offering the right products through the right channels to the right customer segments, thereby maximising value and business revenue. Responsible for achieving sales and revenue targets and implementing distribution strategy, the team drives the delivery of market leading retail customer experiences.

We are currently seeking an ambitious individual to join this team in the role of Part Time Customer Service Representative in our Parramatta Branch.

Your main responsibilities will include:

• Accepting and processing deposits, payments and other transactions.
• Answering enquiries whilst maintaining the highest standard of customer service.
• Identifying cross-selling opportunities to meet established sales referral and promotional targets.
• Controlling cash and negotiable items in adherence to branch cash control and security requirements.

Qualifications:

To be successful in this role, you will need:

• 
  The Higher School Certificate or equivalent certification/education.
• 
  A minimum of 6 months customer service experience within a Financial Services or Retail environment.
• 
  Previous cash handling experience.
• 
  Strong communication skills and the ability to work effectively in a team environment.
• 
  A passion for delivering first-class customer service to a diverse client base.
• 
  High attention to detail and a proven ability to prioritise workloads.
• 
  Mandarin and/or Cantonese language skills are essential.

You'll achieve more when you join HSBC. www.hsbc.com.au/careers

HSBC takes pride in a diverse and inclusive working environment that sees our people benefit from mentoring, flexible working and the support of Employee Resource Network Groups. To preserve the confidentiality of all information you provide to us, we have adopted a Privacy Policy which can be viewed at hsbc.com.au.

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