Collections Officer x 3 (12 month Contract), Parramatta

• Company

  HSBC

• Location

  Australia-Sydney

• Remuneration

  Competitive

• Position Type

  Permanent

• Employment type

  Full time

• Updated

  13-Nov-2013

• eFC Ref no

  1303767

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See job description for details

12 Month Contract

Some careers have more impact than others.

If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.

Global Risk is a thriving and expert risk management function supporting HSBC globally with all aspects of risk management. The team actively manages a varied and dynamic range of risk types, including security, fraud, information security, operational, credit, pension, insurance, compliance, regulatory, market, reputation and geopolitical risks. All parts of the Global Risk team use their skills, insight and integrity to handle established threats and those they see emerging, acting to protect and enable HSBC to deliver sustainable growth.

We are currently seeking a motivated individual to join the Collections and Recoveries Team in the role of Contract Collections Officer.

Your main responsibilities in this role would include:

• Performing Collection functional duties for unsecured Consumer Products (Credit Cards, Consumer Finance and Personal Line of Credit) for accounts between 0 and 180 days delinquent
• Contacting customers and relationship managers via telephone;
• Actioning of accounts in a timely and proficient manner to drive down delinquency rates;
• Understanding customers' financial situation in order to provide the best solution to resolve debt;
• Negotiating payment arrangements in line with business guidelines;
• Complying with internal and external regulatory requirements at all times;

Qualifications:

To be successful in this role, you will need:

• The Higher School Certificate or equivalent;
• A proven track record of being a top performer in a Banking / Financial Services collections environment;
• Prior Consumer collections experience
• Understanding of Cards and Consumer Finance products
• Effective and professional communication skills, both verbal and written;
• Strong negotiation skills and the ability to work under pressure, maintaining consistency in negotiations and handling customer complaints
• The flexibility and availability to work between 8am- 8pm

You'll achieve more when you join HSBC.

www.hsbc.com.au/careers

HSBC takes pride in a diverse and inclusive working environment that sees our people benefit from mentoring, flexible working and the support of Employee Resource Network Groups. To preserve the confidentiality of all information you provide to us, we have adopted a Privacy Policy which can be viewed at hsbc.com.au.

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