CCSS Representative 3, Contact Centre

• Company

  HSBC

• Location

  Australia-Sydney

• Remuneration

  Competitive

• Position Type

  Permanent

• Employment type

  Full time

• Updated

  15-Nov-2013

• eFC Ref no

  1300162

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See job description for details

Some careers open more doors than others.

If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities.

Sales, Distribution and Business Development plays a vital role in meeting customer needs by offering the right products through the right channels to the right customer segments, thereby maximising value and business revenue. Responsible for achieving sales and revenue targets and implementing distribution strategy, the team drives the delivery of market leading retail customer experiences.

We are currently seeking an experienced Sales Consultant to join our Sydney team. The Sales Consultant is responsible for actively soliciting new business and referrals through targeted campaigns by identifying the client's financial services needs and providing appropriate financial solutions and services. The sales activities include primarily account opening, answering enquiries, identifying sales and cross-selling opportunities and referring customers to appropriate colleague for further banking support. In Addition, the jobholder may be required to take on other responsibilities, as directed by their manager.

Your main responsibilities will include:

• Contribute to the front line sales delivery of personal products and services
• Achieve set referral and sales targets
• Build rapport in the first instance with a customer as well as be able to build strong internal relationships for an effective hand over of customer to RM/Branch
• Assist in renewing and building customer relationships.
• Actively promote the full range of products to customers in liaison with other related entities
• Actively involve with the 'customer driven' retention strategies as directed by managers to ensure customers are retained
• Promote cross-selling opportunities by referring business to appropriate colleagues
• Providing and generating warm referrals and leads for other channels.
• Ensure that complaints are handled according to Bank Policy and that the complaints database is maintained in terms of guidelines
• To be able to react quickly and respond efficiently to a customer's objection.
• Maintain the highest standard of customer service by providing a prompt response to customer needs
• Adopt and deliver Global Premier Pillars of Service Standards
• Adopt and adhere to SQP and Branch Network Service Standards

Qualifications:

To be successful in this role, you will need:

• Ability to work on a flexible roster covering 9am till 8pm, 5 days per week
• Strong sales culture and ability
• Ability to work in a target based environment
• Ability to work effectively within a high performing team
• Ensure at all times the highest level of customer service is provided
• A minimum of 2 years' experience within a similar role with previous exposure with demonstrated results in achieving sales targets.
• The Higher School Certificate or equivalent certification/education. Additionally tertiary qualifications desirable.
• Knowledge of Products, FSR and Compliance requirements
• Exceptionally strong communication and interpersonal skills.

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