Company
Commonwealth BankLocation
Australia-BrisbaneRemuneration
CompetitivePosition Type
PermanentEmployment type
Full timeUpdated
22-Oct-2013eFC Ref no
1296719
• CAN youidentify potential sales
opportunities? • CAN you see yourself working in a high-performing and
stimulating environment? • CAN you envision working in a team towards
achieving sales and
• CAN youidentify potential sales opportunities?
• CAN you see yourself working in a high-performing and stimulating environment?
• CAN you envision working in a team towards achieving sales and service targets?
Advertised:
22 Oct 2013 E. Australia Standard Time
The customer deposits and transactions business is an integral part of the retail bank. As a Savings Specialist you will be responsible for delivering customer service excellence, profit contribution and contributing to the business/sales outcomes for the Branch; you will act as a reference point for your colleagues while developing and delivering deposit training / coaching plans to the team.
You will use your knowledge of the Bank's products and services to attend to the customers' identified financial needs referring them where required to the appropriate specialists within the Bank.
As a Savings Specialist you will:
To be considered for this role you will have:
• CAN you see yourself working in a high-performing and stimulating environment?
• CAN you envision working in a team towards achieving sales and service targets?
Advertised:
22 Oct 2013 E. Australia Standard Time
The customer deposits and transactions business is an integral part of the retail bank. As a Savings Specialist you will be responsible for delivering customer service excellence, profit contribution and contributing to the business/sales outcomes for the Branch; you will act as a reference point for your colleagues while developing and delivering deposit training / coaching plans to the team.
You will use your knowledge of the Bank's products and services to attend to the customers' identified financial needs referring them where required to the appropriate specialists within the Bank.
As a Savings Specialist you will:
- Respond to customer queries and complaints in a timely, professional and effective manner
- Proactively identify products and services relevant to the customer's needs by completing an effective Financial Health Check
- Act as a champion for deposits and transactions within the branch by coaching team members on the current rates and campaigns and acting as a point of reference for deposit related issues.
To be considered for this role you will have:
- Retail deposit product knowledge
- The demonstrated ability to work in a busy, commercial, competitive and target-driven retail environment
- Effective time management skills
- Proven background in delivering excellent customer service
- Strong communication skills
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